For your and our health

FFP2-masks are mandatory in the entire HVV area


Dear passengers,

we keep Hamburg running even in times of the coronavirus. However, before you travel with us, please note: Wearing an FFP2-mask on buses, trains and at bus stops is mandatory. 

Even when wearing a mask, please maintain a minimum distance from other persons wherever possible.


Dividers in buses, automatic door opening

Since August 2020, all 1500 HOCHBAHN and VHH buses have been equipped with dividers at the driver's seat. This means that passengers can also board at the front again. Nevertheless, we still ask you - if possible - to buy your ticket in advance via HVV app or at the terminal.

In addition, our drivers open all doors automatically at every stop. In this way, we ensure greater circulation of air in the vehicles. This also applies to our subway trains. While all doors on the latest generation of DT5 vehicles have been opening automatically since mid-March 2020, this has also been possible on all DT4 vehicles since mid-August following a technical upgrade.


Additional mobile cleaning

In addition to the regular thorough cleaning of all vehicles and stops, mobile hygiene teams are currently on the road seven days a week. They disinfect all contact points of our buses, trains and stations.


Many thanks for your understanding!