Our contact options

Company address

Hamburger Hochbahn AG
Steinstrasse 20
20095 Hamburg
Phone: 040/32 88-0
E-mail: info@hochbahn.de

Customer dialog/Complaint management

HOCHBAHN customer dialog

Phone: 040/32 88-27 23 (Mon-Fri 9 a.m. - 6 p.m.)

E-mail: info@hochbahn.de

We participate in the conciliation procedure of the Schlichtungsstelle Reise & Verkehr e.V. If you are not satisfied with our handling of your request, you can submit a conciliation request to the independent conciliation body (Schlichtungsstelle Reise & Verkehr e.V., Fasanenstraße 81, 10623 Berlin; www.schlichtung-reise-und-verkehr.de).

hvv service center and sales point 
Johanniswall 2

20095 Hamburg

Phone 040/32 88-29 24

Fax 040/32 88-26 99

Opening hours

Monday to Friday 10:30 a.m. - 6 p.m.