Our contact options
The address for your mobility:
Hamburger Hochbahn AG
Steinstrasse 20
20095 Hamburg
Phone: 040/32 88-0
E-mail: info@hochbahn.de
HOCHBAHN on site
This is a convenient way to get to us: take the U1 (Steinstraße) or U3 (Mönckebergstraße) and bus lines 4, 5, 6, 19, 31, 34, 35, 36, 37 (Gerhart-Hauptmann-Platz).
Or simply use the hvv timetable information and enter "Hamburg, Steinstraße 20" as your destination address.
Below you will find further contact points on various topics:
Passenger service
HOCHBAHN customer dialog
Phone: 040/32 88-27 23 (Mon-Fri 9 a.m. - 6 p.m.)
E-mail: info@hochbahn.de
Ticket inspection
We will be happy to answer any questions you may have about ticket checks. You can also pay the increased transportation fee at hvv service points and at HOCHBAHN-WACHE. You can find out which ones these are as well as further information on travel and opening hours here.
Questions about the subscription
E-mail: kundenservice@hochbahn.de
An overview of all hvv service points including current opening hours can be found on the hvv website.
hvv service point Johanniswall
Johanniswall 2
20095 Hamburg
Phone 040/32 88-29 24
Fax 040/32 88-26 99
Opening hours
Monday to Friday 10:30 a.m. - 6 p.m.
Questions regarding the cashless purchase of a ticket at an hvv service point or problems with the debit entry
Hamburger Hochbahn AG
Steinstrasse 5
20095 Hamburg
Telephone 040/32 88-29 24
Fax 040/32 88-26 99
E-mail: kundenservice@hochbahn.de
Questions about purchasing tickets via the hvv ticket online store and the hvv app
Hamburger Hochbahn AG
Steinstrasse 5
20095 Hamburg
Phone 040/32 88-45 83
Fax 040/32 88-38 25
E-mail: onlineshop@hochbahn.de
Questions in cases of damage
Accident or liability damage? We are also happy to help in such unfortunate cases. Please contact our legal department:
Hamburger Hochbahn AG
Steinstrasse 20
20095 Hamburg
Phone 040/32 88-28 06
We participate in the conciliation procedure of the Schlichtungsstelle Reise & Verkehr e.V. If you are not satisfied with our handling of your request, you can submit a conciliation request to the independent conciliation body (Schlichtungsstelle Reise & Verkehr e.V., Fasanenstraße 81, 10623 Berlin; www.schlichtung-reise-und-verkehr.de).