Our contact options

hvv Infoline 

hvv Central Information Service

Phone: 040/19449

E-mail: 19449@hvv.de

hvv.de/en

Company address

Hamburger Hochbahn AG
Steinstrasse 20
20095 Hamburg
Phone: 040/32 88-0
E-mail: info@hochbahn.de

Customer dialog/Complaint management

HOCHBAHN customer dialog

Phone: 040/32 88-27 23 (Mon-Fri 9 a.m. - 6 p.m.)

E-mail: info@hochbahn.de

We participate in the conciliation procedure of the Schlichtungsstelle Reise & Verkehr e.V. If you are not satisfied with our handling of your request, you can submit a conciliation request to the independent conciliation body (Schlichtungsstelle Reise & Verkehr e.V., Fasanenstraße 81, 10623 Berlin; www.schlichtung-reise-und-verkehr.de).

Questions about Ticketing and the Deutschlandticket

Phone: 040/32 88 29 24

E-mail: kundenservice@hochbahn.de

Lost and Found

Have you lost something?

Zentrales Fundbüro Hamburg

Phone: 040/42 81 13 50 1

E-mail: zentrales-Fundbuero@altona.hamburg.de

Increased fare

Questions about travelling without a valid ticket

Phone:: 040/32 88 29 45 

E-mail: ebe@hochbahnwache.de

Legal Department
 

Enquiries regarding the settlement of accidents and claims

Phone: 040/32 88 28 06

E-mail: recht@hochbahn.de